Private Job: Vacancy for Customer Service Analyst in American Express, Graduates can apply, Job Location Gurugram
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- American Express Recruitment For Customer Service Analyst, Graduates Can Apply, Job Location Gurugram
4 minutes ago
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American Express has released a vacancy for the post of Customer Service Analyst. Candidates shortlisted for this post will have to ensure that metrics such as quality, compliance and productivity are met during work.
Role and Responsibilities:
- Ensuring that metrics such as quality, compliance, and productivity are met.
- Following the schedules of attendance, breaks, start time and finish time properly.
- Meeting expectations while solving customer problems.
- Understanding and anticipating customer needs and then providing appropriate solutions.
- Ensure that all actions and requests are completed in accordance with the Service Legal Agreement.
- Maintaining a positive and effective work environment.
- Escalating unresolved issues to senior representative or team lead.
- Adhering to privacy policy when dealing with customers.
Educational Qualification :
- Candidates must have graduation degree in any stream.
Skills required:
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Must have negotiating and problem solving skills.
- Must have the ability to work in a busy and demanding team environment.
- Candidates must have analytical and problem solving skills.
- You must have the ability to manage your priorities.
- There should be good knowledge of software like MSOffice and Outlook.
Other required skills:
- Must be self-driven and highly motivated.
- Must have good communication skills.
- Must have understanding of business ethics.
- Candidates experienced in customer service, corporate service and client management will be preferred.
Salary Structure :
- According to AmbitionBox, a website that provides job salaries of different sectors, the annual salary of a Customer Service Analyst at American Express can be between Rs 5 lakh and Rs 6 lakh.
Job Location :
- The job location of this post is Gurugram, Haryana.
Direct link to apply:
- You can apply for this post by clicking on the link given below.
About the Company:
- American Express (Amex) is an American bank holding company and multinational financial services corporation. It is headquartered at 200 Vesey Street in Battery Park City, near Lower Manhattan. It is also known as the American Express Tower. Amex cards are primarily provided in green, gold, platinum, and black (Centurion).
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