Zepto User’s Rs 60 Order Comes With Rs 112 Extra Fees, Internet Cries ‘Scam’ – News18

Many of us have turned to quick commerce platforms for their lightning-fast deliveries and convenience when it comes to groceries and essentials. But one Zepto customer got more than she bargained for – extra fees double the price of her order. The woman took to X (formerly known as Twitter) to express her disbelief over the charges. Many users called the charges billed by the company a “scam”, and some even joked about the Mumbai-based company adding a “rain fee” too to the total amount.

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Medhavi Singh exclaimed, “Bro, what?” as she shared a screenshot of the bill summary. As per the screenshot, her item total was just Rs 60, and the final payment ballooned to Rs 171.99. This means that she has to pay Rs 112 extra on an order of Rs 60. The breakdown? A Rs 35 small cart fee, Rs 40 surge fee, Rs 27 delivery charge, and nearly Rs 10 in handling fees. To top it off, the app prompted her to add products worth Rs 39 for free delivery, leaving many scratching their heads.

Take a look at the entire X post below:

The post was shared on September 9 on X, and has since invited many reaction. An individual joked, “All these fees could be combined into one called ‘aalsi fee [laziness fee]’.”

“Remember there’s always water to drink and sleep just like I did,” expressed another.

A third commented, “I will go get it myself.”

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“I think you are scammed,” wrote a fourth.

A fifth joined, “Wait till you see the rain fee.”

“And then it says saving Rs 42,” shared a sixth.

“Even after applying all the fees it has the courage to show the savings section,” added yet another.