OTP system implemented for redressal of complaints. OTP system implemented for redressal of complaints: Complaints registered on 1912 will be resolved, arbitrariness of employees will be stopped – Ayodhya News
The troll free number 1912 facility implemented by Power Corporation is now going to become a weapon for consumers. OTP system has been implemented to resolve the complaints lodged on this troll free number. While this will stop the arbitrariness of the electricity workers, it will also
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Whether the complaint on 1912 has been resolved or not, the Power Corporation will now know only from the consumer. For this, if the complaint is resolved, the consumer will give an OTP from his mobile number. The complaint will not be considered resolved until the consumer gives the OTP.
Complaint will be considered resolved only after sending OTP
The State Electricity Regulatory Commission has given instructions to the power companies to resolve 100 percent complaints of consumers.
A new system has been implemented for redressal of complaints on the electricity helpline number 1912 of Power Corporation. The consumer will receive an OTP on his mobile number to ensure that he is completely satisfied with the resolution of the complaint lodged on the helpline number.
After being satisfied with the resolution of the complaint, the consumer will send OTP from his registered mobile number. Only after this the complaint will be closed. The special thing is that this will not only stop the arbitrariness of the electricity workers, but will also improve the electricity supply system. Fake disposal of related complaints will also be banned.
Complaint will be closed after sending OTP
Due to this troll free number, the consumer will not even have to run to the sub-centre. Executive Engineer I Pradeep Kumar Verma said that it has been implemented for the convenience of consumers. Instructions have been given to resolve consumer complaints 100%.
A new system has been implemented for redressal of complaints on the electricity helpline number 1912 of Power Corporation. The consumer will receive an OTP on his mobile number to ensure that he is completely satisfied with the resolution of the complaint lodged on the helpline number.
After being satisfied with the resolution of the complaint, the consumer will send OTP from his registered mobile number. Only after this the complaint will be closed.
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