Mumbai Techie Claims She Was Abused By Rapido Driver, Company Reacts – News18

Last Updated:December 20, 2024, 18:51 IST

The woman claimed that she had booked an economy cab but the driver who accepted the ride had a premium vehicle.

Rapido has courted controversies due to the unprofessional behaviour of a rider. A Mumbai-based techie alleged that a Rapido driver recently asked her to pay extra for an economy ride. When she refused to do so, the person abused the woman and threatened her on the in-app messenger. The customer, Ohshin, shared a screenshot of the chat on X (formerly Twitter) and the post soon went viral. The woman claimed that she had booked an economy cab but the driver who accepted the ride had a premium vehicle.

“He asked me to pay extra as his car is premium, I denied it and told him to cancel,” Ohshin wrote on X. In response, the cab driver allegedly asked the customer to cancel the ride from her end, perhaps to avoid any penalty. Ohshin instantly refused and that’s when the man tried to threaten her.

“Cancel kar do varna pel dunga khade khade (Cancel the ride or I will beat you up),” said the driver. He then abused the Mumbai techie, calling her a “Bhikhari ki aulad (Child of a beggar)”. The woman did nothing but reply with some laughing emojis. According to Hindustan Times, she later booked an Uber and the driver was forced to cancel the ride himself.

Many users were left shocked after seeing the conversation and suggested that the woman should share her complaints with Rapido customer support. The Bengaluru-based transport company later responded to the post and sought an apology.

“We fully understand the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behaviour. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update,” read the comment by Rapido.

A user criticised the driver’s act and asked the woman to “lodge a complaint” against him.

Another person feels “Rapido has the worst drivers and customer support”. “I always try to avoid it if I can,” he added.

An individual slammed Rapido for their “pathetic service” and claimed that their drivers always demand something extra or else cancel the ride”.

A woman suggested that Rapido should do a background check of their drivers before taking them on board. “Their behaviour is the worst sometimes,” she said.

It’s not yet confirmed how Rapido has handled the situation. The post has accumulated more than 1,30,000 views on the X platform.