Ryanair’s Reply To Woman Asking For Ticket Refund Citing Husband’s Affair Is Hilarious – News18

Renowned for its witty responses to non-serious customer complaints and comments on social media, the European budget airline, Ryanair, once again found itself in the spotlight when a user sought a refund for her booked flights after a revelation about her husband’s infidelity. In a post that quickly gained attention, a woman named Karlie Brodie wrote on X (formally Twitter), “Hi I booked flights for myself and my husband to go away I’ve just found out his having an affair! Can you refund the flights or at least change my name to his bit on the sides as she’s welcome to him!”

Ryanair, living up to its reputation, fired back with characteristic wit, stating, “Emotional baggage costs extra, Karlie.”

Take a look here:

This seemingly callous yet humorous response not only addressed the request but also sparked a wave of reactions on social media. Users flooded the comments section with praises for the reply. One individual said, “Emotional baggage is the heaviest… excess baggage fees will be charged.”

“Lol savage. This is the best customer feed online ” remarked a person.

“Ryanair never misses,” added a person.

The airline’s saga of amusing replies has been witnessed in the past too. A few months ago, in another incident involving Mark Bowe, a Dublin-based meteorologist shared a picture from inside a Ryanair plane bound for Ibiza. He was reportedly newly married at the time and was travelling with his spouse and there was no window beside his row.

Taking a dig at the situation, Bowe wrote “Off on honeymoon now about to fly into #Ibiza for the first time and we just can’t wait to check out the view on the way over…”

In a cheeky response, Ryanair quote-tweeted the image, quipping, “She’s regretting marrying someone who can’t read the fine print.” This playful banter went viral, accumulating over seven million views and showcasing Ryanair’s knack for good-natured trolling.

Even the airline’s Twitter bio got a touch of humour, now proudly declaring, “We sell seats, not windows.” This concise yet amusing statement encapsulates Ryanair’s approach to customer engagement on social media.

It looks like a tactic that has become a trademark for the airline, turning what could be negative situations into viral moments of entertainment. Ryanair continues to demonstrate that, for them, a good-natured retort is just as valuable as a smooth takeoff.