Cloud base health management system will start by August 2021, Delhi will be the first state to do so. Cloud base health management system will start by August 2021, Delhi will be the first state to do so


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  • Cloud Base Health Management System Will Start By August 2021, Delhi Will Be The First State To Do So

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CM Arvind Kejriwal of Delhi during a meeting with Health Minister Satyendar Jain and departmental officials.

  • CM Arvind Kejriwal met and reviewed the Health Information Management System Project
  • Health Department officials gave detailed information about the progress of HIMS project

Delhi Chief Minister Arvind Kejriwal on Thursday held a high-level meeting at his residence to review the Health Information Management System (HIMS) project. Health Department Mr. Satyendar Jain was accompanied by all concerned officers in the review meeting. Officials told CM through presentation that the work of HIMS project was going on very fast and much progress had been made in it.

CM Arvind Kejriwal said that the HIMS project is one of the major projects of the Delhi government. CM directed the officials that all the works of this project should be completed within the stipulated time frame. With the completion of the HIMS project, Delhi will become the only state in the country to have a cloud-based health management system. Health Minister Satyendar Jain, present at the meeting, expressed satisfaction over the progress of HIMS, e-Health Card and Healthcare Helpline project.

Vendor selection process will be completed by 20 February

In the review meeting, the Health Department officials gave a detailed presentation regarding implementation of Delhi HIMS and issuing e-health cards. Officials said that NIT / RFP has been issued under the Delhi HIMS project. For this, two pre-bid meetings have been held and the bid has been evaluated along with the submission of bids. The vendor selection process for the HIMS project is underway. A detailed evaluation is being done by the core team members on several aspects including demo, presentation and interview and the process will be completed by 20 February.

The project is targeted to be implemented and commissioned by August. Similarly, under the Health Card Project, members of the committee have issued NITs for EOIs and pre-bid meetings have been held for EOIs. For this, the process of submitting bids has also been completed. The bid was given 10 days to submit, which received good response from industry partners and received a total of 21 responses.

Government wants to implement HIMS in all government hospitals of Delhi by August 2021

The process of vendor selection and onboarding has been started through Open RFP. Officials said that much progress has been made in the work of the Health Helpline project. NIT / RFP has been issued under this project and pre-bid meetings have been completed. Now the process of submitting bids under the project is going on. It is noteworthy that the Government of Delhi intends that HIMS be implemented in all government hospitals in Delhi by August 2021.

Cards will be distributed after door to door verification

All services of patient care such as hospital administration, budgeting and planning, supply chain management, back end service and processes will be brought under this system. E-health cards will be issued through the system and will be available online for access. Door to door verification will be done and physical cards will be distributed. The entire system will be based on digital and cloud. This will help the people of Delhi to get all information under one roof and help in emergency cases.

Proposed Activities for e-Health Cards – Under the e-Health Card project, all residents of Delhi will be issued QR Code based e-Health Cards based on Voter ID and Population Registry. Through which demographic and basic clinical information of each patient can be obtained. All characters will be mapped to the entire family through e-health cards for health plans and programs. Integration will be done with Delhi HISS for seamless information exchange.

Cards will be available only after physical checking

After physical verification, physical cards with QR codes will be distributed to each person. Also, provision will be made to issue modified or duplicate cards at the request of the people. There will be a call center for the centralized health helpline – a centralized call center will be established at two levels to implement this scheme. In the first level, call center operators will receive calls and messages from people. Logging the CRM will evaluate the case and resolve it and inform the available healthcare staff concerned. The operator will give the caller relevant information and finally his report will be made.

At the same time, in the second level, the doctors and experts of Delhi Government will give time to meet the patient while receiving the call and message. If the case is an emergency, then they will accept their call immediately. Talking to patients will solve their problem. If needed, they will contact the concerned specialist doctor. After this, giving information to the patient, we will update it on CRM.

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