McDonald’s customers in Australia, Japan and Hong Kong reported having trouble ordering at the fast-food restaurants on Friday, as some operators cited technical problems with ordering systems.
In a post on X, McDonald’s Japan said its restaurants were having technical difficulties. “There is currently a system failure. We apologize for any inconvenience this may cause and ask that you please wait for a while until the service is restored.”
McDonald’s Hong Kong said on Facebook that it was also experiencing a “computer system failure,” stating that “the mobile ordering and self-ordering kiosks are not functioning” and asking customers to order directly at the restaurant counters.
People in Australia posted pictures on social media showing signs on the doors of some McDonald’s outlets apologizing to customers for causing inconvenience. Australian news outlets reported that some restaurants had closed, while others had reverted to an analog approach, with some workers taking orders with pens and paper.
A representative at a McDonald’s in central Melbourne, Australia, who did not give his name, said that workers had been unable to fulfill orders and that he did not know when the system would return to normal.
“We haven’t been given a time frame,” he said, before hanging up the phone.
This is a developing story.
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